Privacy policy

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit, browse, purchase products from, or otherwise use this website and its related services. We value user privacy and are committed to handling personal information in a transparent, reasonable, and responsible manner.

Scope of This Policy

This Privacy Policy applies to the processing of personal data that occurs when users access, browse, and use this website and related services.

This policy applies to all users regardless of their country or region of residence and covers personal information collected, processed, and managed through this website.

By accessing or using this website, you acknowledge and understand the data processing practices described in this Privacy Policy.

Data Controller and Contact Information

This website acts as the data controller for personal data processing activities and is responsible for determining the purposes and methods of collecting, using, storing, and otherwise processing personal data.

If you have questions regarding personal data processing, privacy protection measures, or this Privacy Policy, you may contact us through the communication channels provided on the website. We will make reasonable efforts to assist with privacy-related inquiries.

Information We Collect

To provide website functionality, order services, and related support, we may collect the following categories of information:

Device information, including IP address, browser type, device identifiers, operating system version, language settings, and other technical information.

Usage data, including access times, visited pages, browsing paths, click activity, duration of visits, and other information relating to interactions with the website.

Order-related information, including shipping address, recipient information, contact details, order records, payment status, and transaction-related information.

Customer service information, including inquiries voluntarily submitted by users, after-sales service requests, communication records, and related support information.

Some information is provided directly by users, while other information may be collected automatically through Cookies, log files, or similar technologies.

Cookies and Tracking Technologies

This website uses Cookies and similar technologies to support website functionality, improve performance, analyze usage, and enhance user experience.

Depending on how the website is used, Cookies may include:

Necessary Cookies used for core website functionality;

Functional Cookies used to remember user preferences;

Analytics Cookies used to measure website performance and visitor activity;

Marketing Cookies used, where applicable, to support advertising activities and evaluate marketing effectiveness.

Users may manage, restrict, or disable Cookies through their browser settings. Please note that disabling Cookies may affect the availability or functionality of certain website features.

With user consent where required, third-party analytics providers, advertising partners, and related technology service providers may also use Cookies and similar technologies.

How We Use Information

The information we collect is primarily used to support website operations and related services, including:

Processing orders, confirming payments, and fulfilling purchases;

Providing customer support, after-sales services, and order-related communications;

Maintaining website security, preventing fraud, and identifying unusual activity;

Improving website performance, enhancing user experience, and conducting business analysis;

Sending marketing communications, promotional information, or related content where user consent has been obtained;

Complying with applicable legal obligations and supporting legitimate business operations.

All information is used for purposes related to providing services and supporting relevant business activities.

Information Sharing and Third-Party Services

To fulfill orders and maintain normal website operations, we may share relevant information with third-party service providers when necessary.

These service providers may include:

Payment processing service providers;

Shipping and delivery carriers;

IT infrastructure and cloud service providers;

Data analytics, website operations, and advertising technology providers.

These third parties process information only to the extent necessary to perform their services and are responsible for handling data in accordance with their own privacy policies and applicable legal requirements.

We do not sell users' personal data.

We may also disclose information where required by law, regulatory obligations, or the protection of legitimate rights and interests.

Data Storage and Retention Periods

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected.

Order records, payment information, and transaction-related data may be retained for a period required by financial, tax, audit, or other compliance obligations.

Customer service records and communication information may be retained for a reasonable period to support after-sales services, dispute resolution, and service quality management.

When data is no longer required, we may delete, anonymize, or otherwise appropriately dispose of it based on the circumstances.

International Data Transfers

Due to website operations, technical support requirements, and service fulfillment activities, personal data may be transferred to, stored in, or processed in locations outside the user's country or region.

For international data transfers, we take reasonable measures to help ensure that personal data receives appropriate protection and is handled in accordance with applicable data protection requirements.

Such measures may include, but are not limited to, the use of Standard Contractual Clauses (SCCs) or other applicable transfer mechanisms.

User Rights

Subject to applicable data protection laws, users may have the following rights:

Access personal data;

Correct inaccurate or incomplete information;

Request deletion of personal data;

Restrict or object to certain processing activities;

Withdraw previously granted consent;

Request a portable copy of applicable data;

Submit a complaint to a relevant data protection authority.

Upon receiving a request, we may verify identity as required by applicable law before processing the request.

Data Security

We implement reasonable technical and organizational measures to reduce the risk of unauthorized access, use, disclosure, alteration, or loss of personal data.

Such measures may include access controls, encrypted data transmission, secure storage mechanisms, system monitoring, and internal management procedures.

Although we continuously maintain reasonable security measures, no method of internet transmission or electronic storage can completely eliminate potential risks.

Third-Party Links

This website may contain links to third-party websites, applications, or services.

When users access third-party websites, the processing of personal data will be governed by the privacy practices and policies of those third parties.

We are not responsible for the content, privacy practices, or data processing activities of third-party websites and encourage users to review the applicable privacy policies before using such services.

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in laws, regulations, technology, or business operations.

Updated versions will be published on this page and become effective upon publication. Users are encouraged to review this page periodically to stay informed about current privacy practices and data processing activities.

Contact Information

If you have questions regarding this Privacy Policy, personal data processing activities, the exercise of user rights, or other privacy-related matters, you may contact us through the communication channels provided on the website.

These contact channels may be used for data inquiries, privacy requests, the exercise of user rights, and other privacy-related support matters.

Address: 4134 Ashbyburg Rd, Owensboro, KY 42301, US
Phone: +1 (270) 835-3009
Email: hello@lunorvexim.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)