Terms of service

Introduction and Scope

These Terms of Service apply to all users who access, browse, register, purchase products from, or otherwise use this website.

By accessing this website, creating an account, placing an order, or using any related services, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service and all related policy documents, including but not limited to the Privacy policy, Shipping policy, Order cancellation policy, and Return & Exchange Policy.

If you do not agree with any part of these Terms, you should discontinue use of this website and related services.

Acceptance of Services and Contract Formation

Submitting an order constitutes an offer by the customer to purchase the selected products and an acceptance of these Terms of Service and related policies.

Order confirmations, payment confirmations, or order receipt notifications issued after an order is submitted indicate only that we have received the order request and do not constitute acceptance of the order or a guarantee of product delivery.

A sales contract is formed only after the order has successfully completed review, inventory verification, and has entered the fulfillment process.

We reserve the right to refuse, suspend, or cancel any order due to insufficient inventory, product information errors, payment issues, suspected fraudulent activity, shipping restrictions, or other reasonable circumstances.

If an order is canceled after payment has been completed, any collected funds will be processed in accordance with the applicable procedures.

User Accounts and Responsibilities

Users are responsible for ensuring that all information provided is accurate, complete, and kept up to date.

Users are solely responsible for maintaining the confidentiality and security of their account credentials, login information, and passwords.

Accounts may not be shared, transferred, or used by unauthorized individuals.

Users are responsible for any losses resulting from inadequate account protection, password disclosure, or unauthorized access.

If we identify unusual account activity, violations of these Terms, suspected fraudulent conduct, misuse of services, or circumstances that may affect the security or operation of the website, we reserve the right to suspend, restrict, or terminate account access.

Product, Inventory, and Pricing Information

We make reasonable efforts to ensure the accuracy of product descriptions, images, specifications, availability information, and pricing displayed on the website.

Due to technical issues, system updates, supply chain adjustments, or human error, certain information may occasionally contain delays, inaccuracies, or inventory discrepancies.

Product prices may be adjusted from time to time based on market conditions, operational requirements, or supplier costs without prior notice.

Inventory availability may change during order processing, and inventory information displayed on the website does not constitute a guarantee of continued availability.

We reserve the right to refuse or cancel orders affected by pricing errors, inventory inaccuracies, or other material information errors.

Orders and Payments

Customers are responsible for providing accurate order details, shipping information, and payment information when placing an order.

All payments must be completed using the payment methods supported by the website.

Successful payment does not automatically guarantee order fulfillment and remains subject to order review, risk assessment, inventory confirmation, and fulfillment procedures.

If a payment processor, financial institution, or third-party payment provider declines, reverses, or fails to complete a transaction, the related order may not proceed.

We reserve the right to conduct additional verification or cancel orders involving suspected unauthorized payments, fraudulent transactions, or unusual purchasing activity.

Shipping policy

Following order confirmation, orders generally require 1–3 business days for processing, including order review, inventory verification, warehouse sorting, packaging, and carrier handoff procedures.

Orders valued below $200 are subject to a standard shipping fee of $10. Orders with a total value of $200 or more qualify for free shipping.

Estimated transit time is 5–10 business days. Actual delivery times may vary depending on carrier operations, shipping routes, weather conditions, customs inspections, holidays, and other external factors.

All matters relating to shipping coverage, detailed shipping fee calculations, carrier selection, shipment tracking, delivery requirements, and transportation responsibilities shall be governed by the Shipping policy, which serves as the controlling reference.

Order cancellation policy

In general, orders that have not entered the processing stage may be eligible for cancellation within 24 hours after placement.

Orders that have entered warehouse processing, product packaging, carrier handoff, or transportation stages may no longer qualify for cancellation.

For eligible cancellations, refunds are generally processed within 1–5 business days following approval and are returned through the original payment method.

Eligibility requirements, cancellation procedures, refund arrangements, and special circumstances are governed by the Order cancellation policy.

Return & Exchange Policy

Customers may request return or exchange services within 30 days after receiving their products, subject to applicable conditions.

Eligible returned items will undergo warehouse receipt, inventory registration, and quality inspection before refund or exchange processing begins.

Refunds are generally processed within 1–5 business days after the returned item successfully passes inspection.

Replacement items are generally shipped within 1–3 business days after the returned product has been approved for exchange.

Conditions for returns and exchanges, shipping cost responsibilities, return label requirements, review procedures, exceptions, and after-sales service rules are governed by the Return & Exchange Policy.

Dispute Resolution and Governing Law

The interpretation, enforcement, and resolution of disputes arising from these Terms of Service shall be governed by applicable law.

In the event of any dispute relating to website services, orders, transactions, or these Terms of Service, the parties agree to first attempt resolution through good-faith negotiations.

If a dispute cannot be resolved through negotiation, it shall be submitted to a court or other dispute resolution authority with appropriate jurisdiction.

Privacy and Data Protection

We value the protection of personal information and user data.

The collection, use, storage, sharing, and protection of personal information are governed by the Privacy policy.

Where applicable, personal data will be processed in accordance with GDPR and other applicable data protection laws, and reasonable measures will be implemented to support data security and user rights.

Intellectual Property

All text, images, graphics, designs, trademarks, logos, product content, software code, and other materials available on this website are protected by applicable intellectual property laws.

Without prior written authorization, no individual or organization may reproduce, modify, distribute, publish, sell, reverse engineer, or otherwise use such content.

Nothing in these Terms grants or transfers any intellectual property rights to users.

Limitation of Liability

To the fullest extent permitted by applicable law, this website shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of, or inability to use, the website, delays in fulfillment, interruptions caused by third-party services, logistics issues, payment system failures, transmission errors, or other circumstances beyond our direct control.

All information, services, and products are provided based on actual availability.

We are not responsible for the actions, delays, omissions, or service outcomes of payment processors, shipping carriers, telecommunications providers, or other independent third parties.

Force Majeure

We shall not be liable for service interruptions, fulfillment delays, or inability to perform obligations resulting from natural disasters, fires, floods, earthquakes, wars, public health emergencies, governmental actions, cyberattacks, communication failures, utility disruptions, transportation restrictions, customs measures, or other events beyond reasonable control.

Performance of affected obligations may be reasonably delayed for the duration of the impact.

Modifications to the Terms

We reserve the right to amend, update, or supplement these Terms of Service as required by law, business operations, operational needs, or service changes.

Updated versions become effective upon publication on the website.

Continued access to or use of the website following such updates constitutes acceptance of the revised Terms.

Severability and Waiver

If any provision of these Terms of Service is determined to be invalid, unlawful, or unenforceable, that provision shall be modified or removed only to the extent necessary, and the remaining provisions shall remain in full force and effect.

Any failure or delay in exercising a right under these Terms shall not constitute a waiver of that right or prevent its future enforcement.

Contact us

If you have any questions regarding these Terms of Service, orders, transactions, account management, privacy matters, or other related issues, please contact us through the contact channels provided on the website.

These contact channels may be used for legal inquiries, user rights requests, order support, and other service-related matters.

Address: 4134 Ashbyburg Rd, Owensboro, KY 42301, US
Phone: +1 (270) 835-3009
Email: hello@lunorvexim.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)