Shipping policy

Shipping Policy

This Shipping Policy is intended to provide customers with a clear understanding of how orders are processed, shipped, and delivered when purchasing from our store. It explains the main stages of order fulfillment, from order submission to final delivery, along with important shipping and logistics information.

We are continuously improving our fulfillment procedures to provide a transparent and reliable shipping experience. As deliveries involve third-party logistics providers, actual delivery times and shipping conditions may vary depending on external circumstances.

Shipping Coverage

We currently provide shipping services exclusively within the United States.

At this time, we are unable to offer delivery services to any countries or regions outside the United States.

If our shipping coverage changes in the future, updated information will be published on our website.

Shipping Fees

Shipping charges are applied according to the following order value:

  • Orders under $200: A standard shipping fee of $10 applies.

  • Orders of $200 or more: Free shipping is available.

Any applicable shipping fees will be clearly displayed during checkout before the order is confirmed.

Taxes and Additional Charges

Product prices include applicable taxes, such as sales tax or other required local taxes, where applicable.

Under normal circumstances, customers will not be required to pay additional taxes during checkout.

However, in certain exceptional situations, customs authorities, local regulations, or carriers may require additional charges, including import duties, customs fees, or administrative handling fees.

Any such charges are determined by the relevant authorities or shipping providers and are the responsibility of the recipient.

If customs clearance requires additional documentation, customers may need to provide the necessary information to complete the process.

Order Cut-Off Time

Orders submitted and paid before 18:00 on business days will generally begin processing on the same day.

Orders placed after 18:00 will be processed starting from the next business day.

Orders submitted on weekends or public holidays will be handled on the next available working day after warehouse operations resume.

Order Processing Time

The standard order processing time is:

1–3 business days

During this stage, we may complete the following procedures:

  • Order verification

  • Payment confirmation

  • Inventory checking

  • Warehouse preparation

  • Product packaging

  • Shipment arrangement

Processing times may be slightly extended during busy periods, promotional events, or due to unexpected operational circumstances.

Once your order has been shipped, tracking information will be provided by email.

Shipping Time

After shipment, the estimated delivery period is:

5–10 business days

Please note that delivery estimates are provided as a reference only and do not represent guaranteed arrival dates.

Actual delivery times may vary depending on factors including:

  • Carrier performance

  • Shipping destination

  • Weather conditions

  • Customs procedures

  • Holiday periods

  • Other transportation-related circumstances

Shipping Carriers

To provide reliable delivery services, we work with trusted logistics providers, including:

  • FedEx

  • UPS

  • DHL Express

  • Other reputable shipping carriers

The carrier selected for your order may vary depending on the destination, warehouse availability, and shipping efficiency.

The choice of carrier will not affect the normal processing and fulfillment of your order.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

You may also check your order status through the “Order Tracking” page on our website by entering your email address, phone number, or order number.

Please note that tracking updates depend on carrier system synchronization and may occasionally be delayed.

If tracking information has not been updated for an extended period, please contact our customer support team for assistance.

Shipping Responsibility and Risk

Orders are shipped according to the information provided by customers during checkout.

Customers are responsible for ensuring that all delivery information is accurate and complete.

We are not responsible for delays caused by circumstances beyond our control, including:

  • Customs inspections

  • Carrier delays

  • Severe weather conditions

  • Natural disasters

  • Other force majeure events

Once the tracking information confirms successful delivery, responsibility for the package is considered transferred to the recipient.

If loss or damage occurs during transportation, we will assist customers in communicating with the carrier and reviewing the situation based on official investigation results.

Delivery Inspection Guidelines

Customers are encouraged to inspect their package carefully upon delivery.

Before accepting the shipment, please check for:

  • Visible external damage

  • Signs of moisture exposure

  • Possible package tampering

If any issue is found, customers should document the condition with the carrier whenever possible and keep photos of the packaging for future reference.

For any delivery-related concerns after receipt, please contact us within a reasonable period and provide relevant information or evidence so that we can assist with the review and resolution.

Contact Information

For questions regarding shipping, delivery status, or logistics assistance, please contact our customer support team through the official channels provided below.

We are available to assist with order tracking, delivery concerns, and after-sales support.

Address:
4134 Ashbyburg Rd, Owensboro, KY 42301, US

Phone:
+1 (270) 835-3009

Email:
hello@lunorvexim.com

Business Hours:
Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)