Shipping policy

This Shipping Policy is intended to help customers understand our delivery coverage, shipping arrangements, order processing procedures, and related logistics information. We continuously improve our order fulfillment process and strive to provide clear and transparent shipping information.

From the time an order is placed until final delivery, it generally passes through several stages, including order confirmation, warehouse processing, carrier handoff, transportation, delivery, and receipt. As shipping services involve third-party logistics providers and transportation networks, actual delivery conditions may vary depending on the specific order and shipping circumstances.

Shipping Coverage

We currently provide shipping services throughout the United States.

Shipping services are not currently available to countries or regions outside the United States.

If our shipping coverage changes in the future, updated information will be published on the website.

Shipping Fees

For orders with a total value below $200, a standard shipping fee of $10 will apply.

Orders with a total value of $200 or more qualify for free shipping.

Applicable shipping charges will be displayed during checkout and clearly presented before order confirmation.

Taxes and Duties

All product prices include applicable taxes, including value-added tax, sales tax, or other applicable taxes where relevant.

Under normal circumstances, customers are not required to pay additional taxes during checkout.

Due to differences in customs regulations and governmental requirements, additional duties, customs charges, or administrative fees may occasionally arise during customs clearance in rare situations. Such charges are generally assessed by local customs authorities or shipping carriers and remain the responsibility of the recipient.

If local authorities require additional documentation to complete customs clearance procedures, customers may be asked to provide the necessary information.

Order Cut-Off Time

Orders submitted and fully paid before 18:00 each day will generally enter the processing workflow on the same day.

Orders placed after 18:00 will be processed on the next business day.

During weekends, public holidays, or periods when warehouse operations are temporarily suspended, processing times will begin on the next available business day.

Order Processing Time

Orders typically require 1 to 3 business days for processing.

The processing procedure may include order verification, inventory confirmation, warehouse sorting, product packaging, shipment preparation, and coordination with shipping carriers.

During promotional periods, holiday peaks, inventory adjustments, or other special circumstances, processing times may be slightly extended.

Customers will receive shipping confirmation and tracking information once an order has been dispatched.

Shipping Time

Estimated transit time is 5 to 10 business days.

Actual delivery times may vary depending on the delivery region, shipping route, carrier operations, customs inspections, weather conditions, holiday schedules, and other unforeseen circumstances.

During international transportation, certain shipments may be subject to customs review or additional logistics handling procedures, which may affect delivery timelines.

Shipping estimates are provided as general reference timeframes under normal conditions and do not constitute a guaranteed delivery commitment.

Shipping Carriers

We generally work with established international logistics providers, including FedEx, UPS, DHL Express, and similar carrier networks.

The carrier assigned to a shipment may be reasonably adjusted based on the destination, warehouse location, logistics resources, and transportation conditions.

Carrier selection will not affect the normal fulfillment and delivery of your order.

Order Tracking

Once an order has been shipped, customers will receive an email containing order confirmation details and shipment tracking information.

Customers may also visit the website’s "Order tracking" page and enter the email address or phone number used when placing the order, together with the order number, to check shipment status.

Tracking information is provided through carrier systems, and update frequency depends on synchronization within the carrier’s logistics network. As a result, some tracking events may appear with a delay.

If tracking information has not been updated for an extended period, customers may contact us through our customer service channels for assistance.

Responsibility and Risk Information

We will arrange shipment and carrier handoff in accordance with the order information provided.

During transportation, delays caused by customs inspections, flight adjustments, carrier network congestion, severe weather, natural disasters, government actions, or other force majeure events are beyond our direct control and may affect delivery timelines.

Customers are responsible for ensuring that shipping addresses, contact numbers, and all delivery information provided during checkout are accurate and complete.

Any delivery issues, returned packages, or additional transportation charges resulting from incorrect addresses, incomplete information, failed delivery attempts, or recipient-related circumstances may be the responsibility of the customer.

Once the carrier's tracking system confirms successful delivery, transportation risk transfers to the recipient.

In the event of package loss, damage, or delivery irregularities, we will assist customers in initiating an investigation and will proceed according to the findings provided by the shipping carrier.

Delivery Inspection Guidelines

Customers are encouraged to inspect the outer packaging for visible damage, moisture exposure, tampering, or other irregularities before accepting delivery.

If any abnormalities are observed, customers are encouraged to note the issue with the carrier at the time of delivery and retain the packaging and relevant photographs for reference.

If shipping damage or other issues are discovered after delivery, customers should contact us within a reasonable period and provide relevant photographs or descriptions so that we can assist with verification and resolution.

Providing complete and accurate information helps facilitate a more efficient review process.

Contact Information

If you have questions regarding shipping, delivery status, logistics issues, or other transportation-related matters, please contact us through the email address or customer service channels available on our website.

These contact channels may be used for order inquiries, shipment verification, logistics issue resolution, and after-sales support services.

Address: 4134 Ashbyburg Rd, Owensboro, KY 42301, US
Phone: +1 (270) 835-3009
Email: hello@lunorvexim.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM (Eastern Standard Time, EST)